Returns + Repairs

HELLO SHADE® Sleeve Returns

• We accept returns of unused and unworn sleeves purchased from our online store within 14 days of delivery.

  To initiate a return, please contact us at hello@shophelloshade.com. Return instructions and the return address will be provided upon request.

  To be eligible for a return, items must be returned in their original condition and packaging.

  Please note:

  • Customers are responsible for return shipping costs.
  • Original shipping charges are non-refundable.
  • Refunds will be issued to the original form of payment once the return has been received and inspected.

   

• Items showing signs of wear, use, damage, or alteration are not eligible for return.

• If your item arrives damaged, defective, or if you experience a quality-related issue, please contact us at hello@shophelloshade.com and we will work with you to resolve the issue.

  For questions regarding returns or exchanges, please contact us at hello@shophelloshade.com.

• Customer Service phone call: 858.367.9805

Sleeves purchased at in-person events are not eligible for return or exchange. In the case of a product defect, please contact us and we will handle it on a case-by-case basis.

JEWELRY RETURNS/EXCHANGES

Jewelry items purchased at in-person events are not eligible for return.

Jewelry items purchased online are eligible for exchange due to fit and/or sizing issues - these will be handled on a case-by-case basis.

JEWELRY REPAIRS

If your jewelry becomes damaged within 30 days of purchase, we’re happy to repair or replace it at no cost to you.

To begin:

1. Please fill out the contact form on our website.

2. Include a brief description of the item and the issue, and a clear photo of the damage.

After 30 days, repairs are handled on a case-by-case basis.

Please fill out the form below to start the exchange and/or repair process: